1. Who we are
Teamsmith Enterprises LLC, doing business as SurgeXi Business Intelligence, operates vertirite.com and the Vertirite Demo, Pilot and Subscription. Contact: [email protected].
2. What we collect
- Demo requests: name, organization, role, work email, and the reason for the request; our approval decision.
- Eligibility checks for Demos and Pilots: the IP address and network a Demo request, Pilot order or license request comes from, the email domain, billing and payment details (as reported by our payment processors, never full card or bank numbers), and the installation identifiers registered with a Pilot license. We use these only to confirm that each organization receives one Demo and one Pilot within the periods the Terms set.
- Demo use: sign-ins and pages viewed inside the hosted, read-only demo, which contains sample data only.
- Software delivery to customers: the license we issue, and the time, license token and IP address of each download, for license compliance and security.
- Customers: contact and billing details, contracts, and what you send us in support requests.
- Website: which pages are viewed and the visitor's country. We do not use advertising trackers.
3. What we never receive
Vertirite runs on your hardware. Your audit records, action payloads, policies and operator decisions stay there. The license check runs locally and sends us nothing. We receive that data only if you choose to send it to us, for example in a support request.
4. How we use it
To review and approve requests, check Demo and Pilot eligibility (one per organization within the periods our Terms set), issue and manage licenses, know which organizations hold Vertirite, follow up about your demo or pilot, bill you, support you, and protect our software. We do not sell your information, share it for others' marketing, or use it to train AI models.
5. Service providers
- Our web and email hosting provider GoDaddy for vertirite.com and email.
- Meta (WhatsApp Business) and our email provider, to notify our staff that a request is waiting: the requester's name and organization.
- Cloudflare, through which vertirite.com is served.
We will post changes to this list here before adding a new provider that receives personal information.
6. How long we keep it
Requests, licenses, download records and eligibility records: for the life of the business relationship plus 3 years (for an organization that only had a Demo or Pilot, 3 years after it ended). Demo environments: deleted within 30 days after the demo login ends. Website page counts: aggregated, with individual records deleted within 90 days. Billing records: as tax and accounting law requires.
7. Your choices
You can ask to see, correct or delete your information, or ask us to stop contacting you, by emailing [email protected]. We respond within 30 days. We may keep records the law requires, and license records for active licenses.
8. Security
We protect the information we hold with access controls and encryption in transit. Report security issues to [email protected].
9. Changes
We will post changes here with a new effective date and notify active customers by email of material changes 30 days before they take effect.